BALM! Baby FAQs
BALM! Baby FAQs
Why not plastic containers, what's the big deal?
Plastic poses 2 serious issues. 1: To our Planet - Plastic NEVER breaks down. Yes, it can be down-cycled, but what most don't realize is that it can only be down-cycled so many times until it just stays in our ecosystem / oceans / landfills / etc. FOREVER. Not for 2 generations, but for ALL generations to come. 2: To our healthPlastic is FULL off unsafe toxins. BPA is actually NOT safe & in some studies has proven to be worse. But that is just one of the many toxins in plastic. We just haven't been exposed to the threats of the others. Do your research, we did & as a company we would never want to put you or your Family's health in jeapordy. Instead, we are a company who offers safe, sustainable, eco-friendly containers for products going on the largest organ of your body, your skin!
I'm allergic to tree nuts, can I use your products?
YES! We customize EVERY order to meet certain skin needs. When shopping, simply choose your ingredients option from the option box.
I'm allergic to gluten/wheat, can I use your products?
YES! All of our products are gluten & wheat free! Customers with celiacs disease love our products for this!
What are the "gritty" pieces in my balm?
Sometimes you will see little "grains" in our balms. This is due to it cooling & heating many times because we use all natural ingredients. Doesn't harm anything & should melt right on skin it's being put on (;
My Elderberry tincture / Bye Bye Teething Tincture has little bits in it, should I be concerned?
This can happen. This product has herbs & although filtered, sometimes bits of herbs can remain. However, if it smells "bad," or you are worried, please email us at: firstname.lastname@example.org with pictures.
Do you ship plastic free?
YES! We offer this option. Simply let us know you want us to "Ship Plastic Free" in the message box upon checkout
How can I use the diaper balm for 1st aid too? Won't that contaminate it?
There is no contamination happening in the jar; it is PACKED full of what we like to call "the GOOD anti-s" (anti-fungal, anti-bacterial, anti-viral), etc. The only thing that MAY contaminate is if it is a YEAST related diaper rash, then you want to keep EVERYTHING separate from the rash (yeast is highly contagious).
Why does my PITS container look half full?
PITS! contains shea butter & may melt in the hot months. If it does melt, it is still af full 2oz.. However, instead of looking "full" it now is just concentrated & dense; so we advise using a little less to make up for this.
You don't store your product in plastic containers, yet I received a plastic mailer that contained my order. Why?
We never buy plastic shipping supplies. The mailer you received would have been recycled. We even pick up bubble wrap from stores that have excess amounts, so please keep it recycling if you can (since' it's already been produced).
Is your sunscreen safe for babies, waterproof & SPF30 for real?
Yes, yes & yes! We recommend using it on babies 4+ months, it is waterproof (may need to be re-applied, depending on water activities, but holds up for awhile), and is truly SPF30. It is also safe to use on your LIPS!
Are your products organic?
Yes! They contain organic ingredients (where this applies) and come from sustainable sources, that are ethical & NON-GMO. Our main ingredients are from Hawaii, USA & if you've ever been from Hawaii, you will know a coconut tree (our main ingredient in most of our products) doesn't need pesticides or chemicals to grow healthy. Most of our natural ingredients are organic by the nature of their environment.
What are the black specks in my balm...is that mold?
The black specks you may see are what we call "the goods!" Seriously;they are herbs from our herbal infusion. Our products are the real deal; mother earth's healing herbs truly infused into mother earth's oils. We leave a bit in there b/c they are so good for your skin! So if you see black specks, feel blessed (:
I got the Elderberry tincture / Bye Bye Teething& the top of the dropper looks like it's going to explode! It's all "ballooned."
This can happen. Sometimes the bulb on the dropper can "baloon." This is normal due to compression when shipping. Product is still good, simply unscrew the pippette and then screw back down. The rubber will just look funny & may not function 100%.