We are highly commited to our customers. Your satisfaction is important to us and communication is always open. We hope your experience with us will be enjoyable and hope to gain your confidence as a returning customer.
Sales, Discounts & Donations
• CURRENT PROMOTIONS: Check your emails for an exclusive coupon code that was sent in our latest newsletter
• FREE SHIPPING: Free Shipping on ALL orders over $50! (within the USA). Orders shipped outside of the US will receive a discount on all orders over $50.
• COUPON CODES: Coupon codes cannot be applied when certain shop sales are running. If there is a place for the coupon code, it CAN be applied. If there is not, that means that it cannot be applied.
• DONATIONS: When you order from TAYLOR'S you are giving back to your personal environments as well as our shared environments because we use 100% PURE & NATURAL ingredients and sustainable, eco-friendly containers.
In addition, we pick an organization or campaign monthly that we donate to; whether it be for Children in need, Ocean Conservation, Cruetly Free, Cloth Diapers or another, we very carefully research & choose an organization that we can pay it forward to. So THANK YOU from the bottom of our hearts for paying it forward with us & keeping the Giving Going!
• We keep it sustainable, even in our Shipping. We offer shipping with either recycled supplies (these are recylced from shipping materials we receive) OR
completely plastic free (new & recycled). We NEVER buy new plastic shipping materials. All the new shipping materials we purchase are plastic free, including
our Paper Tape. Hopefully one day there will be minimal plastic to recycle, but until then, we keep it out of our oceans & landfills by re-using! If you pick this
option, please re-use what you can! If you do not choose an option, we will ship with recycled supplies! MAHALO for being a part of this!
• If we are ever out of stock, Please visit one of our valued local or online retailers (SEARCH HERE) for more product availability
•Orders are shipped within 48 hours of a completed order (excluding holidays & weekends), but usually are within 24 hours (when orders are placed M-F)
•During any BIG Sales (like GREEN Tuesday), orders may take longer to ship (up to 1 week),
due to large amounts of orders. If during GREEN Tuesday, orders should be delivered before Christmas.
•All orders are shipped either via USPS, first class or Priority, or FEDEX Ground depending on weight of order.
•Shipping ETD (estimated time of delivery to you) is 2-5 business days after order has shipped.
**We are in Hawaii, but a common misconception is that mail takes longer. We do NOT use shipping methods that take longer.
•Return shipping costs are not refunded, or credited. International shipping costs apply.
•Shipping Overcharges: Sometimes we are able to ship your order for LESS than what you are charged at checkout. When we can do this, we will issue you a refund. Usually you will receive that refund once we do our books. Estimated time is 1-2 weeks after order has shipped.
•Please make sure your mailing address is correct, so that there is no delay or extra charge for any re-shipped orders.
***If you do not receive your order within 1 week of ordering, please contact us immediately, as this is NOT normal. We are known for very fast shipping!
•We are experienced, pro shippers, so items are shipped fast & at the most cost effective way we can find.
•FREE SHIPPING: Free Shipping on ALL orders over $50! (within the USA). Orders shipped outside of the US will receive a discount on all orders over $50.
Refunds & Exchanges
•Due to FDA restrictions we cannot accept returns *except on soaps, oils & tincutres with un-open tamper evident seals. This is due to the fact that we cannot, legally or morally use a product once it has left our hands & sending any item back to us would not be sustainable, as it would be not be cost or time effective for our customers & our business. Therefore, all sales are final*
•Although it is rare, sometimes products are damaged during transit. We pack our products according to shipping standards, but still, sometimes during transit things happen. For this reason, we INSURE all orders so if this does happen, please contact us immediately with pictures of the damage so that we may submit them to the carrier used. Shipping charges are NOT covered, and depending on the order, we will either have you return the item for a refund, or refund you for the damaged product.
•If you have any questions before ordering, simply contact us & we'll get right back to you. Sometimes things happen, so we do accept returns/exchanges if it is an error on our's or shipping's part. *Prior approval needed for any return/exchange. If return/exchange is approved as an error in our's or shipping's part, we will send you a return shipping label. Regardless, if you have any concerns, please contact us & we will find the best solution possible. Our procedure is to communicate with us if there are any questions or issues, just as you would at an online marketplace or local store. This procedure allows for us to find the best solution possible.
**Due to FDA regulations and the nature of our products, only our soaps, oils and tinctures with an unopened tamper evident seal can be considered for return, and we must be contacted before any return/exchange is accepted for refund/exchange. If item is returned without prior approval, return will be refused. It is important to contact us if you have any issues, as we will find the best mutually beneficial solution.
•Our mottos are Quality, Integrity & Appreciation. We strive to make sure every product is of the highest quality & strive to be as sustainable as we can with our products, eco-system & relationship with our customers. We try to provide as much information as we can about our products. So please contact us before ordering if you have any questions about a product.
•We offer ingredient customization, so if you need a product customized, contact us before ordering. We have many years of hand crafting herbal balms, soaps & butters & much experience with every type of skin allergy you can imagine and are committed to helping you find the perfect blend for your specific skin type.
Disclaimer & Product Safety
Many of our products consist of herbs and essential oils. Please click here to read our disclaimer & Product Safety.